belanja FAQ

KYC verification on belanja requires a government-issued photo ID and proof of address. Accepted photo IDs include national passport, driver's license, or national ID card (KTP). For proof of address, we accept a recent utility bill, bank statement, or official government letter dated within the last three months. Upload clear, full-colour scans or photos. If documents are blurry, partially cut off, or illegible, we ask you to resubmit. Verification typically completes within one business day after submission. If you live in Jakarta, Surabaya, Bandung, or Medan, the process is the same—we do not differentiate by city.

No. One person may have only one belanja account. If we detect multiple accounts registered to the same person (same email, phone, identity document, payment method, or device), we suspend all accounts and restrict access permanently. Account sharing is also prohibited—your account is for your use only and may not be accessed by family members, friends, or agents. If you forget your password or lose access, use our password-recovery process rather than creating a new account. If you have a legitimate reason to close an account and open a new one, contact our support team to discuss your situation.

On the belanja login page, click "Forgot your password?" and enter the email address or username associated with your account. We send a password-reset link to your registered email. Open the link (valid for 24 hours) and set a new password. Choose a strong password with at least 8 characters, including uppercase, lowercase, numbers, and symbols. If you do not receive the reset email within subject to verification, check your spam or junk folder. If the email never arrives, contact our support team with your username and registered email address, and we verify your identity before issuing a manual reset.

We respond to support queries within one to two business days. During peak periods (e.g. Liga 1 match days or major events like Idul Fitri or Idul Adha), response times may extend to three business days. Urgent issues (account compromise, large withdrawal delays, payment failure) are prioritised and typically answered within 24 hours. Email support is available via the contact link in our FAQ header. Provide your username, a clear description of your issue, and any relevant transaction IDs or screenshots. We do not offer live chat or phone support at this time.

To request deletion of your personal data on belanja, email our privacy team with your username and a statement that you wish to delete your account and all associated data. We retain transaction records for regulatory compliance (minimum five years), but we remove your name, contact details, and payment information from our active systems. Data deletion may take up to 30 days to process. Once your account is deleted, you cannot recover your transaction history or reopen the same account. If you simply wish to stop using belanja without permanent deletion, you may deactivate your account instead—contact support for details.

belanja accepts deposits starting from as little as a few thousand rupiah up to several million per transaction, depending on your chosen payment method and daily cumulative limit. DANA, e-wallet, mobile banking, and local payment typically support deposits in the range of our welcome offer to our welcome offer per transaction. online payment and e-wallet transactions may be subject to individual provider limits. Direct bank transfers via mobile banking, local payment, online payment, or e-wallet virtual accounts have higher individual limits but may carry daily cumulative caps set by your bank. There are no deposit minimums to maintain your account—you can open and verify your belanja account without depositing immediately. For specific current limits on your preferred payment method, check the deposit page in-app or contact support.

Yes. We support deposits via mobile banking, local payment, online payment, and e-wallet virtual accounts. When you choose bank transfer as your deposit method on belanja, we generate a unique virtual account number for your account. Transfer your funds from your personal bank account (whether mobile banking, local payment, online payment, e-wallet, or any other bank) to the virtual account number we provide. The funds appear in your belanja balance within minutes. No additional fees apply beyond standard bank transfer charges, if any. Keep your virtual account number private. Do not share it with other users. Each belanja account has one dedicated virtual account number; you use the same number for all future bank transfers.

Withdrawals on belanja are subject to a review window—we process verified requests within one to three business days, depending on payment method and verification status. Withdrawals to mobile banking, local payment, online payment, and e-wallet typically settle faster than bank transfers. Bank transfers via mobile banking, local payment, online payment, or e-wallet may take two to three business days if your withdrawal is flagged for additional compliance checks. Large withdrawals or accounts with unusual activity patterns may undergo additional verification and could extend the window. You can check the status of your withdrawal request in your account transaction history. If a withdrawal has not arrived within the stated window, contact our support team with your withdrawal ID.

Before placing any wager on belanja, read the rules for your chosen game category. For football betting (Liga 1, Piala AFF, Champions League, Premier League), understand how odds are calculated, what happens if a match is postponed or cancelled, and how we settle bets after the final result. For live-dealer games (blackjack, roulette, baccarat, Dragon Tiger), review the card or spin mechanics, payout tables, and house edge. For slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), know the pay lines, multipliers, and bonus features. For esports (Mobile Legends, Free Fire, PUBG Mobile), understand how tournament brackets work and what counts as a match result. All game rules are available in-app and on our Terms & Conditions page. Take time to understand the odds and mechanics before wagering.

Our weekly cashback offer returns a small percentage of net losses (if any) during the previous week. The offer is automatic—you do not need to opt in. Cashback is calculated every Monday and credited to your account by end of day if you meet eligibility criteria (active account, verified identity, minimum activity threshold). The cashback percentage and eligibility terms may vary by account type and promotional period. Cashback is subject to terms and conditions and may be subject to a turnover requirement before withdrawal. For current cashback rates and terms, check the promotions section in your belanja account or contact support. Cashback is not a guarantee and does not apply to all wagering types.

Yes. All data transmitted between your device and belanja servers is encrypted using industry-standard TLS (Transport Layer Security). Your password is never stored in plain text—we use strong hashing algorithms. Your payment information (bank account details, mobile banking identifiers, local payment numbers) is not stored in our general database; payment processing is handled by secure third-party providers (online payment network, e-wallet, mobile banking, local payment, online payment, e-wallet, and your bank). Your transaction history and account balance are encrypted at rest. However, your data may be transferred internationally to servers located outside Indonesia. Read our Privacy Policy for full details on data handling and international transfer.

If you suspect unauthorized access, immediately change your belanja password using the password-reset link on the login page. Review your recent transaction history for any unfamiliar wagers or withdrawals. If you see unauthorized activity, do not delay—contact our support team immediately with a description of the suspicious transactions and include transaction IDs if available. We will investigate and may freeze your account temporarily to prevent further unauthorised activity. Do not share your username or password with anyone. Use a unique, strong password and consider changing it periodically. If you use a shared device, always log out after each session. Enable any optional security features (e.g. email confirmation for withdrawals) offered on belanja.